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SUPPORT
CENTER
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Requirements |
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What do I
need to use Nextera service?
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- A standard touchtone
telephone. Any corded or cordless phone works with Nextera
service.
- High Speed broadband
Internet service provided by a cable modem, Digital Subscriber Line
(DSL), T-1, or Fractional T-1 or T-3 service.
- A Phone Adapter provided by Nextera. This
small adapter connects your phone to
your DSL/cable modem and makes the service possible. The phone
adapter is supplied by Nextera when you sign-up for service
and takes less than 10 minutes to install.
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What other optional items
can be used?
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- Router: If you use a
computer with your Nextera service, you will need a routing device. If
you do not own a router, Nextera can supply an integrated router
with your phone adapter. The Nextera Router/Phone Adapter allows
your phone and one computer to use your Internet connection at the
same time. If you want more than one computer connected to the Internet, you can either
buy your own router, or have one installed by a local computer services
company.
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Nextera service will work with most routers
available for purchase today. We do not recommend a specific
brand, however, we do recommend that you purchase a router that
provides NAT (Network Address Translation) and DHCD (Dynamic Host
Configuration Protocol) for your network. If you are having
trouble with your Nextera service, Nextera recommends you download
and install the router's latest firmware from the manufacturer's
website.
If you are using DSL
for internet, your router should be configured for PPPoE.
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- Web
Browser: To use MyNextera to manage your account, be sure that
your computer's Internet browser is Microsoft Internet Explorer 4.x or
higher or Netscape Navigator 4.x or higher with cookies
enabled.
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