WHAT IS VOICEMAIL AND UNIFIED CALL MESSAGING
And
FAQs |
VoiceMail
Nextera's VoiceMail service allows callers to
leave messages when you are not available to answer your phone.
Callers are routed to your voicemail after a selectable number of rings,
they will hear your voicemail greeting and have the option to leave a
message. Messages are retrievable from your Nextera telephone by
dialing *86 or from any telephone just by dialing your Nextera telephone
number and pressing the * key. You can establish the number of rings
before callers will hear your voicemail greeting within MyNextera web
portal. |
Click here for VoiceMail User's Guide
Click
here for VoiceMail FAQ's
|
Unified Call Messaging
Unified Call Messaging (UCM)
allows you to control all of your messages -- voicemail, e-mail and
fax.
Voicemail: With Nextera's UCM, you receive all the
functionality of a traditional system that allows you to check your
voicemail remotely from any telephone. However, Nextera adds the
capability to listen to your voicemail through your computer by accessing
your on-line inbox.
Email: UCM is also a robust e-mail
program that allows you the standard capabilities of composing, reading,
replying to and deleting email plus so much more -- with specialized
text-to-speech converter, you can also listen to your email over the
phone!
Faxes: UCM allows you to receive faxes in your inbox,
sign and return, route to a printer or to a remote fax machine or store on
your computer. You will also be informed of your faxes from your
telephone and can forward to a remote fax machine.
With UCM, all of
your messages are in one location to access either by telephone or online,
no matter where you are, providing you convenience and
efficiently.
|
Click here for Unified Call Messaging
Guide
Click here for Unified Call Messaging
FAQ's
|
|
VoiceMail
FAQs:
Unified Call Messaging
FAQs:
|
| VoiceMail: |
How do I access my VoiceMail account from my Nextera
phone?
If
you access voicemail from your Nextera phone, simply dial [*] 86, then enter
your PIN. (You do not need to dial a 7- or an 11-digit access number
as long as you are calling from your Nextera phone
line.)
Back to
FAQs
|
How do I access my VoiceMail account from other than my
Nextera phone?
Dial your Nextera telephone
number, interrupt your greeting by pressing [*], then enter your
PIN.
Back to
FAQs
|
How do I set up my VoiceMail
account?
1. Dial [*]86 from
your Nextera phone to access VoiceMail. (Initial set-up must be from
your Nextera phone.)
2. Enter the default PIN of 000000
followed by [#].
3. When prompted, enter new PIN, followed by
[#]. Confirm new PIN by re-entering.
4. Record your
greeting at the prompt. Your greeting will be played back,
then:
. to change your
greeting, press [0]
. to
keep your greeting, press [#]
5. Record your name at the
prompt. Your name will be played back,
then:
. to change your
recorded name, press [0].
.
to keep your recorded name, press [#].
Back to
FAQs
|
When can I use the access code
*86?
*86 is only available from your Nextera phone line. To
check voicemail from anywhere other than your Nextera phone, dial your
Nextera phone number, interrupt your greeting by pressing [*], then enter
your PIN.
Back to
FAQs
|
How
long will the phone ring before a call goes to
VoiceMail?
You can configure the number of seconds the phone will ring before going
to VoiceMail by accessing your MyNextera Account Manager, Features tab, and Call
Forwarding. The default is set to 24
seconds.
Back to
FAQs
|
I forgot my VoiceMail PIN. How do I get a new
one?
Please contact Nextera Customer Support at
877-639-8372.
Back to
FAQs
|
|
What is the maximum number of
messages?
You have 100Mb of storage available which is approximately
150 voicemails. The storage capacity is also utilized for emails and
faxes if subscribed to UCM service.
Back to FAQs
|
How can I change my VoiceMail
PIN?
Access your voicemail and enter [4] from the main menu, enter
[#] until you hear "PIN" and follow the prompts to change your PIN.
Back to
FAQs
|
Why are my inbound calls not going to
VoiceMail?
If you have Call Forwarding Always or Call Forwarding
Busy activated, your callers will be forwarded before receiving your
voicemail. This may also occur with Call Forwarding No Answer
if the amount of seconds before forwarding is less than the amount of
seconds before voicemail activation.
Please note that you can change the number of seconds
before feature activation for both Call Forwarding No Answer and VoiceMail
within MyNextera, Features tab, Call Forwarding.
Back to
FAQs
|
What is the maximum length of my VoiceMail
greeting?
VoiceMail greetings
for business customers are up to 2 minutes in length and are up to 30 seconds for
residential customers.
Back to
FAQs
|
What
is the PIN length?
Your PIN can be between 4-10 digits in length.
Back to
FAQs
What is the maximum
length of a message that callers can
leave?
If you are a business, callers can leave messages that are
up to 2 minutes in length. If you have a home plan, callers can
leave a message that is up to 1 minute in length.
Back to
FAQs
|
Can callers bypass my greeting and
immediately leave a
message?
Yes. Callers can press any key when they hear your greeting.
The greeting will stop playing, and they will hear the record
tone.
Back to
FAQs
|
Do I have to listen to all
the options before I make my menu
selection?
No. You can press a key at any time.
Back to
FAQs
|
Unified Call
Messaging:
|
How does UCM VoiceMail
work?
Your voicemails can be retrieved
either by telephone or online via MyNextera.
To retrieve your
messages online, simply click on UCM once logged-in to MyNextera.
Your Message Center Inbox will be
displayed. Voicemails are displayed in two locations
being 'All' and 'Voicemail'. All messages indicate the
sender telephone number, subject, date/time, and size of the
message. From either location, to listen to the voicemail, simply
click on the message indicator and then click
'Play'.
Back to FAQs
|
How does UCM Email
work?
Your emails can be retrieved either
by telephone or online via MyNextera.
By telephone, dial [11] to
review emails. You will hear a summary of the new messages,
prioritized by their flagged importance, and with an indication of whether
you are the primary recipient of the message or cc'd. You can then
listen to the email by a
text-to-speech conversion.
Online, your emails will be
displayed in your UCM message center in two locations being 'All' and
'Email". All emails indicate the sender's telephone number, subject,
date/time, and size of the message.
Back to
FAQs
|
How does UCM Fax
work?
You will receive a dedicated
telephone number for your UCM fax. Anyone can send a fax to that
telephone number. Your faxes can be accessed either by telephone or
online via MyNextera.
By telephone, dial [11]
to review faxes. You have the ability to forward the fax to an
external fax number (for example, you could forward to a hotel's fax machine for
printing).
Online, your faxes will be displayed in your UCM
message center in two locations being 'All' and 'Fax'. All faxes
indicate the sender's telephone number, date/time, and size. You can
then view and/or print to the printer connected to your
computer.
Back to
FAQs
|
How do you access
UCM?
UCM can be accessed from any
browser by entering nextera.net or mynextera.net. Nextera.net login
is from any VoIP page in the center at the top. Login to MyNextera
requires your UserName and Password. Click on
'UCM'.
Back to
FAQs
|
My mailbox is full.
How do I delete messages?
You can delete messages either from
your telephone or through your online message center.
To delete from your telephone, simply press [3] after reviewing your
message. To delete from your message center, simply click on the
associated box and click on 'delete checked'. If you delete messages
through your message center, they are moved to the Trash folder. You
must empty your Trash folder using the "Empty Now" button on the Folders
screen. Until you do that, the space will not be freed.
Messages deleted using the telephone are not moved to the Trash
folder.
You can determine how much space you have left using the
"Calculate Folder Sizes" button on the Folders screen.
Back to
FAQs
|
What happens if I cannot hear my VoiceMail messsages
online?
To hear your VoiceMail messages online you need a media playback
tool configured to play .wav files (such as MediaPlayer, RealPlayer,
WinAmp, QuickTime, UltraPlayer, or Sonique). Many are free downloads
off the Internet.
Back to
FAQs
|
Can I change the
order in which my message center displays
messages?
Yes. By clicking on any one of the headings, it will change
to ascending order and then by clicking again, will change to desending
order.
Back to FAQs |
|
|
|
|
|
|
|
|
