How do I sign up for
Nextera?
You can sign up for Nextera service online
via the Sign-Up
Link . If you would like a Nextera
representative to walk you through the online sign-up, contact
our Customer Care team at 218-818-6400 or 877-NEXTERA
(877-639-8372).
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Do I have
to dial an area code even when making local calls?
Yes. All calls need
to be 11 digits (1 + 10 digit phone number) except if you have a Minnesota telephone number.
If you have a number with a Minnesota area code
of 218, 320, 507, 612, 651, 763, or 952, calls to any number within your
area code can either be a dialed with 7 digits or 11 digits.
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Can I change my Nextera phone
number?
You can change your Nextera
phone number by contacting our Customer Care team either by emailing
to CustomerSupport@nextera.net
or calling 218-818-6400 or toll-free 877-NEXTERA (877-639-8372).
Please let us know the area code and region of choice
for your new phone number. Please note that your Nextera account number
will not change. There is a $9.95 activation fee (plus applicable
tax).
We realize that you may be concerned about losing
your Nextera number if others know to call you there. To make your
transition easier, Nextera will keep your old number out of circulation
for 30 days. At your option, you can maintain the old number as a Virtual
Number for $4.95 per month.
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How do I add another line,
feature, or product to my account?
Simply log-on to
your MyNextera Online Account Manager and click on "Add-Ons". All
available options with descriptions are available.
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Can I get Toll Free numbers?
Yes. You can get
a Nextera toll-free number that will ring on your primary Nextera
line. A toll-free number will allow parties to call you at no charge to them
from anywhere in the United States at anytime. Toll-Free Number
Service is used only to receive calls.
You can add Toll-Free Number
Service for $4.95 per month with an activation fee of $9.95. You
receive 100 minutes each month with each additional minute at 4.9
cents. To order a Toll-Free Number, log-in to your MyNextera Online
Account Management and click on 'Add-Ons'.
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What
is a Virtual Number?
A Nextera Virtual Number is
an inexpensive second line that rings to your primary line. Choose
up to three Virtual Numbers. The advantage is that you choose
the area code of each number so that friends, family, and business
associates within that area can please calls
locally.
Check Available
Areas
Virtual
Numbers are for incoming calls only. You can add a Virtual Number
for $4.95 per month. To order, log-in to your MyNextera Online
Account Management and click on 'Add-Ons'.
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How do I make an international
call?
To place a call that terminates outside of the
United States, dial 011 followed by country code and phone number.
These calls are subject to international charges.
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What is considered US for rate plans?
Nextera calling plans consider 48
contiguous United States (not Alaska or Hawaii) and Canada as
domestic.
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How many numbers can a residential
account have?
Nextera provides the
flexibility to add multiple phone lines to the same account. Nextera
does not limit the amount of phone numbers you can add to your
account. You'll need 90 kbps of available bandwidth for each phone
that is used at the same time.
To add a line once you
have established service, log-on to your MyNextera OnLine Account Management
and click on 'Add-Ons'. You will have the option to acquire
additional Phone Adapters or adding lines to your existing
Adapter.
Remember that your phone
system will need to accommodate the number of lines. For
example, if you have 2 lines, you'll need 2-line phones or if you have 4
lines, you'll need 4-line phones, etc.
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How many numbers can a business account
have?
Nextera provides the flexibility to add multiple
phone lines to the same account. Nextera does not limit the amount
of phone numbers you can add to your account. You'll need 90 kbps of
available bandwidth for each phone that is used at the same
time.
To add a line once you have established service,
log-on to your MyNextera OnLine Account Manager and click on 'Add-Ons'.
You will have the option to acquire additional Phone Adapters or adding
lines to your existing Adapter.
Remember that your phone system will need to accommodate the number
of lines. For example, if you have 2 lines, you'll need
2-line phones or if you have 4 lines, you'll need 4-line phones,
etc.
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What is the minimal subscription time
period?
There is none. You can sign up for any
period of time. If you choose to cancel service after the 30-day
money back guarantee period and return your phone adapter in good
condition within 14 days, Nextera will refund $25.
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