How do I receive 911 dialing with
Nextera service?
Nextera
automatically makes 911 emergency dialling available when you sign
up for service. During signup you will be prompted to complete
physical address location information. If you need to change
this address, you can edit it via MyNextera Online Account
Manager.
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How long does it take for 911
dialing to be activated or changed?
Once you sign-up or
make changes to your emergency calling service, it takes up to 24
hours for the change to take effect.
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What is the difference between 911
on a traditional phone vs Nextera VoIP?
The greatest
difference between Nextera 911 service and traditional 911 service
is the reliance upon a functioning adapter and full power.
Electrical power outages and disruptions to your high-speed internet
connection will deactivate Nextera service and you will be unable to
complete 911 calls through Nextera.
Also it is
important to remember that Nextera service is portable to any
location with a broadband internet access. If you travel, you
can take the Nextera phone adapter with you and your service will
work. However, you must update your new address location in
order for 911 to function properly. To change your
address, log-on to MyNextera online account manager. It may
take up to 24 hours to update.
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How does 911 work?
Nextera routes your calls to the Public
Service Answering Point (PSAP) which provides emergency services in
your area. The appropriate PSAP is determined by the physical
address you supply Nextera. If we do not have the correct
address, your call will not be routed to the correct PSAP for your
area and could delay required emergency services.
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Why do I have to give my physical
address for 911?
Unlike traditional phone service, VoIP is
portable. For example, you can have a Phoenix number and but
you receive calls (you are physically located) in Minneapolis.
Notifying us of your physical address is the only way to locate the
appropriate PSAP serving your current physical location. It is
very important to keep your physical address current on
your account.
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How do I dial Emergency
Services?
Simply dial 911 in the case of an emergency
and your call will be connected to the PSAP serving your area.
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What if I travel with Nextera
service?
If you travel with the Nextera adapter for
an extended period (such as a vacation or move), you should change
your emergency calling service address by logging into your
MyNextera Online Account Manager. This will ensure your call
is routed to the appropriate PSAP.
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How do I change my address when
traveling?
To change your address for emergency
service, simply logon to MyNextera Online Account Manager, Features
and 911 Address. It takes up to 24 hours for the change to
take effect.
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