Customer Proprietary Network Information



Customer Proprietary Network Information or CPNI is the information that Nextera gathers about its customers 1) that relates to the quantity, technical configuration, type, destination, and amount of use of telecommunications services subscribed to by its customers, and that is made available to Nextera by the customer solely by virtue of the carrier-customer relationship; and 2) information contained in the bills pertaining to the telephone exchange service or telephone toll service received by a customer of a carrier. CPNI does not include subscriber list information.


Customer Privacy

Nextera offers various communication-related services, including local and long distance service, data and wireless services. In order to better serve your communication needs, from time to time we would like to share your CPNI across product lines within Nextera. Nextera may also share your CPNI on a limited, asneeded basis with trusted agents and independent contractors with your explicit permission. Our use of CPNI may enhance our ability to offer products and services tailored to your specific needs. Nextera will not sell your CPNI to third parties without the appropriate authorization from you, or a law enforcement agency or court of law.


Customer Rights

CPNI is subject to federal and certain state laws and regulations. Nextera is fully committed to complying with these CPNI laws and regulations. You have the right to protection of your confidential information and Nextera has the duty to protect that information.

If you prefer that Nextera not use, disclose, or allow access to your CPNI to offer you our communications-related products and services to which you do not already subscribe, you may “opt-out”- that is, you may direct us not to make these disclosures across additional product lines within Nextera. Your decision to opt-out will not affect the provision of any services to which you currently subscribe. You may opt-out at any time by contacting Nextera. Your approval or denial of approval for the use of CPNI is valid until such time as your telephones services are discontinued or you affirmatively revoke or limit such approval or denial. If you choose to opt-out, Nextera’s ability to offer you certain services to which you do not currently subscribe, including promotions and cost-saving bundled services, may be limited.


How to Contact Us to Opt-Out

If you wish to opt-out you may do so in the following ways:
  • In writing to Nextera at the following address:
    Nextera Communications
    7115 Forthun Rd, Ste. 100
    Baxter, MN 56425
  • Contact Customer Service at 877.639.8372.
  • Email customerservice@nextera.net.