Product Support for Residential Customers


+ MyNextera Online Account Manager
+ What is the MyNextera Online Account Manager?

Nextera has a web portal for all customers to manage their accounts. The portal, MyNextera, is accessible via a secure log-in from an internet browser by entering your username and password. The log-in is located in the upper righthand corner of every webpage. It is the second icon from the left labelled as 'MyNextera'. Log-in can also occur by clicking below the icons on the 'Not logged in? Please click here.' link, entering your Username and Password, and then clicking on the icon labelled 'MyNextera'. Access can also be gained from its own unique website URL being

The menu items associated with MyNextera are as follows:

Account: Identified within the account screen will be your account number, account status, active-since dates, username, account name, addresses and your payment method. Many of the fields are editable by clicking edit in the appropriate box and making adjustments.

Billing/Invoices: Includes the current billing cycle, next payment due date, current balance and a billing history section where you will see invoice date, invoice number, total due, payment date and payment method. You will be able to print your invoice from this section. The capability to make a one-time or monthly recurring payment is also available if you are not already established with a recurring payment.

Call Activity: You will be able to view your current month and 2 prior months' calls for all of your Nextera telephone numbers. You can sort by date, time from-number, to-number, city/state or duration. You can also download as a .csv file to pull into your spreadsheet software (such as Excel) for further manipulation.

CommPortal: All of your existing features will be identified. You will be able to configure all those feature at any time and as often as you'd like. If you have Unified Messaging, you will be able to listen to your voicemails and view your faxes. If you are the administrator of the account, you will be able to view, and in some cases modify, all of the business group configurations.

911 Address Change: If you are a VoIP subscriber, you can take your Nextera service with you while you travel, simply by plugging your Nextera adapter into any broadband connection. In order for emergency services to find you if you dial 911 while traveling, your address needs to be updated. Simply click on this menu item to make address edits.

Change Password: Please contact Nextera Customer Support to change your password at 877.639.8372. You will be given a temporary password which you will be required to change the next time you login.

+ How do I log into MyNextera?

You can log into MyNextera two ways. Either log-in from any page on the website located within the header. You may also log-in using the website Your username and password are created when you sign up for a Nextera account.

+ What is my MyNextera username and password?

Your username is your telephone number and the password is a temporary password provided by Nextera. When you first login you will be asked to change your password to meet minimum requirements.

+ How can I pay my bill via MyNextera?

Nextera accepts monthly recurring payments including Visa, Discover, MasterCard, and Diners credit cards or ACH payments from either your checking or savings account.

+ Why can't I see all of the MyNextera menu items?

As the administrator/owner of the account, you will be able to view all menu items. Users will only be able to access CommPortal, 911 Address Change and Support.

MyNextera User Guide(pdf)
MyNextera Administrator Guide (pdf)








+ Local and Long Distance Calling
+ What is Toll Fraud?

Toll Fraud is the theft of long-distance service. It’s the unauthorized use of phone lines, services or equipment to make long distance calls. When businesses fail to maintain system security or have vendor-based support that’s vulnerable to third-party access, fraud can occur. Hackers can gain entry to business voicemail and phone systems, placing international and domestic calls charged to your company – and leaving your business responsible for all phone charges. Unfortunately, PBX system owners aren’t typically aware of fraudulent activity until the bill arrives with unauthorized phone calls charged to the company. In addition, hackers may listen in on company phone calls or voicemail, accessing sensitive company information without detection. For these reasons and more, it’s important to understand fraud, know how it occurs, and take action to secure your business phone and voicemail systems.

+ How Does Toll Fraud Occur?

There are numerous ways fraud occurs, but getting remote access to your voicemail and PBX phone systems by third parties are classic examples. Hackers may gain entry to your business phone system through the maintenance port of your PBX, through voicemail, through remote voicemail access, or via the DISA (Direct Inward System Access) PBX feature. Since PBX systems are usually powered by software, misconfigurations in your system can leave your company vulnerable to hacker attacks. And because PBX administrators generally use the maintenance port to manage their company system, once hackers get control of this port they’re in charge of the system. This means they can do a lot of costly damage -- from changing passwords to closing down your entire PBX system.

+ What do I Look for that May Indicate Fraud?

Seeing phones in use (phone lights on) when no one at your company is using the lines; Calls to and from countries where you don’t conduct business; A pattern of callers asking for invalid phone extensions; Patterns of hang-ups, wrong numbers, and dead air calls (where caller doesn’t speak but remains on the phone); Anyone calling who pretends to be a phone technician without proper validation; anyone who tries gaining phone access via impersonation; Any phone call that says your company has won something -- and then asks you to call a 900 number to redeem your gift. 900 numbers are usually premium rate numbers and charges can be costly.

+ We’ve Never Been Hacked. Do I Still Need to Take Action to Ensure System Security?

Yes. As technology evolves, hacking techniques also evolve. Although criminal, fraud is a source of income for hackers and they will find new ways to access systems without authorization.

+ What Businesses Are Most Susceptible to Phone Hacking?

Any type of business can be vulnerable to hacking and fraud. If you have a phone listing, which almost every business does, your business can be found by a hacker. Hackers can also buy PBX maintenance port numbers, use auto-dialers to scan for modems, buy passwords, pay for authorization codes, and find PBX vendor passcodes listed on the Internet by the manufacturer’s name.

+ Who Pays the Charges Incurred by Fraud?

All charges that occur as the result of any kind of fraud or misuse are the responsibility of your business.

+ Why is Toll Fraud the Customer's Responsibility?

Most hackers enter company phone systems via your PBX. Carriers, including Nextera, don’t have access or control of your PBX system – it’s the business owner’s responsibility. Phone carriers also don’t know your customers and personnel, so they’re not in a position to spot red flags or inappropriate phone usage. In addition, carriers are not on business premises so they can’t monitor who has authorized access to your system, and they can’t secure your phone rooms since they’re not company employees. The prevention of fraud, including PBX system security and maintenance, are solely the responsibility of each company.

International Call Blocking (pdf)
Toll Fraud Policies and Prevention (pdf)



Nextera is excited to announce MaX UC DESKTOP & MOBILE softphones for your PC, Mac, cell phone or tablet! Make and receive calls using your existing business line. Can be combined with or replace Polycom phones.


Download MaX UC Desktop:

• Windows 7/8/10
• Mac OS X 10.7+

Please see the MaX UC Desktop and Mobile user guides.

What is VoIP?

Simply put, VoIP is a way of using the same communications protocol to carry voice traffic as the internet does for data traffic.

When you place a call on a VoIP network, your voice is digitized and broken up into “voice packets” that move across the network in a way that’s similar to data packets.