Nextera's Call Forwarding Always allows you to forward all your incoming calls to a different phone number, such as your friend's home, home office, or cell phone. Use Call Forwarding to make your life easier because it gives you the control you want. Turn it on when you need it. Turn if off when you don't. You can set the phone number to forward by using MyNextera OnLine Account Manager or by using the phone features *72 for activation and *73 for deactivation. Call Forwarding is FREE with all Nextera accounts. However, calls that are forwarded are treated as an outgoing call. If you are not enrolled in one of our unlimited plans, overage charges apply to forwarded calls that exceed your calling plan's monthly allotted minutes.

Call Forwarding When Busy allows you to forward all your incoming calls to a different phone number if your phone is currently busy. Use Call Forwarding Busy to forward your calls to a business associate or assistant rather than having the caller sent to voice mail. You can set the phone number to forward to by using MyNextera OnLine Account Manager or by using the phone features *90 for activation and *91 for deactivation. Call Forwarding is FREE with all Nextera accounts. However, calls that are forwarded are treated as an outgoing call. If you are not enrolled in one of our unlimited plans, overage charges apply to forwarded calls that exceed your calling plan's monthly allotted minutes.

Call Forwarding No Answer allows you to forward all your calls to a different phone number when you do not answer your phone. Use Call Forwarding No Answer to forward your calls to a business associate or assistant rather than the caller sent to voice mail. You can set the phone number to forward to and the number of times your Nextera phone rings before forwarding to another number by using MyNextera Web Portal or by using the phone features *92 for activation and *93 for deactivation. Call Forwarding is FREE with all Nextera accounts. However, calls that are forwarded are treated as an outgoing call. If you are not enrolled in one of our unlimited plans, overage charges apply to forwarded calls that exceed your calling plan's monthly allotted minutes.

Call Forwarding By Incoming Number allows you to choose a list of numbers whose calls will automatically be forwarded to a different phone number. Use Call Forwarding by Incoming Number to forward calls from your manager, a family member, or an important customer to your cell phone, alternate business phone, or home phone. You can set the list of phone numbers which will be forwarded and the forward to number by using MyNextera Web Portal or by using the phone feature *63 where you can review the list of numbers, add or remove numbers or delete the entire list of numbers. Call Forwarding is FREE with all Nextera accounts. However, calls that are forwarded are treated as an outgoing call. If you are not enrolled in one of our unlimited plans, overage charges apply to forwarded calls that exceed your calling plan's monthly allotted minutes.

With Nextera's nationwide availability, you can choose a number that is in your local calling area or a number anywhere else in the country. For example, you may own a business in Minneapolis that markets to customers in Chicago. You can choose a local number in Chicago for your customers to call. Check availability for exact area code options.

Check Availability

 

Call Hold allows you to put a call on hold and then dial another number and talk to that party without the person on hold hearing your conversation.  Simply press the flash button or switch hook, then dial the second number.  When finished talking to the second party and they have hung up their telephone, press the flash button or switch hook again to switch back to the first call.

Call Hunt allows you to forward an incoming call to other line(s) until it finds a line that is not busy and can accept the call. Use the Call Hunt feature if you have more than one Nextera phone number on the same account and Nextera will ring your other line(s) in the sequence you choose.

Call Return, also known as *69, allows you to call back the last party that called you whether or not the call was answered. To call back the last party that called, simply dial *69 to hear the last caller's number and time of the call, then return the call by dialing 1. Call Return is FREE with all Nextera accounts. However, returned calls are treated as an outgoing call. If you are not enrolled in one of our unlimited plans, overage charges apply to returned calls that exceed your calling plan's monthly allotted minutes.

Call Transfer allows you to direct calls to anywhere you want in the United States and Canada. It's easy to transfer a call by pressing the flash button or switch hook, wait for dial tone and then dialing the number you would like to transfer the call to. Hang up your telephone as soon as you hear dial tone, and the call will continue as though the first caller had made a direct call. Call Transfer is FREE with all Nextera accounts. However, transferred calls are treated as an outgoing call. If you are not enrolled in one of our unlimited plans, overage charges apply to transferred calls that exceed your calling plan's monthly allotted minutes.

Call Waiting with Caller ID allows you to answer a call while already on another call. When a second call is received, a call waiting tone will alert you. You will see the caller's ID on your phone if you have the Caller ID feature active. To answer the waiting call, simply press the flash button or switch hook.  You will be connected with the waiting party while your original party holds. Press the flash button or switch hook again to reconnect to the original party and hold the waiting party. You can continue to alternate between parties as often as you would like -- it's like having two lines while paying for only one. You can also cancel Call Waiting for the next call by dialing *70 before the call or during an active call by pressing the flash button or switch hook and then dialing *70.

Caller ID Block, also known as *67, allows you to block your name and number from being shown when calling other numbers. You have your choice of turning it on or off for all calls and then selectively turning it back on or off using the feature access codes. You can turn Caller ID Block on by using MyNextera OnLine Account Manager which will withhold your calling information on every call made or for a single call by using the phone feature *67. If Caller ID Block is turned on you can have your Caller ID displayed for a specific call by entering *82; once the call is over, Caller ID Block is restored.

Caller ID with Name and Number allows you to view an incoming caller's phone number and name before answering the call. With this feature, when your phone rings, the incoming caller's number and name will appear on the display screen on your telephone. Use it to manage your incoming calls. You can turn Caller ID with Name off by using MyNextera Web Portal which will withhold caller's information on every incoming call or by using the phone feature *85.  To reactivate Caller ID with Name, use phone feature *65.

International Call Block allows you to block and unblock international calling.  Using this feature lets you control unwanted per minute costs. You can turn International Call Block on by using the phone feature *343.  An announcement confirms that call blocking has been activated.  To turn off International Call Block, use the MyNextera Web Portal and uncheck the international call blocking box.

Last Number Redial will redial the last number you called or attempted to call and the line was busy. Simply by activating Last Number Redial using your phone feature *66, Nextera will ring you back when the phone number is not busy anymore. To cancel outstanding redial attempts, use phone feature *86. You can continue to use your Nextera number until your call back is connected.  Nextera will connect your call when both you and your party are available.

Three-Way Calling allows you to call another party during an existing call and add that party to the call, creating a three way conversation. Setting up a Three-Way Call is simple by dialing your first party as you normally would. Once connected, press the flash button or switch hook on your phone and dial the second party. After the second party is connected, press the flash button or switch hook again and all three are connected. A Three-Way Call is treated as two separate calls that happen at the same time.

Because we care about your safety, Nextera offers a 911 calling feature that enables you to reach an emergency operator. It is important, however, to note that Nextera emergency 911 has some fundamental differences from traditional wireline 911.

911 Emergency Services

 

Save time and money with MyNextera, an Online Account Management and Billing Portal. With MyNextera you can manage your account in numerous ways:
. update your profile with the latest information
. view, analyze, and pay your invoice
. view and sort your current and previously billed call records with option to download to your spreadsheet software
. view payment history
. print copies of current and previous billing statements
. activate, deactivate, and configure your existing calling features
. order new services and features

This is a Nextera feature that is always free of charge!  You can log-in to your MyNextera account via the log-on box located on every Nextera.net home page or via its own unique website being MyNextera.net.

MyNextera User Guide (pdf)

MyNextera Administrator Guide (pdf)

 

Whether you are going on a one-day trip or making a permanent move, you don’t have to give up your Nextera number just because you are no longer at the same location.  All you need is Nextera service and a broadband Internet connection.  When you are visiting family or traveling for business, you can make and receive calls from your Nextera number.  Simply unplug your Nextera adapter and take it anywhere in the nation.  Just plug it into any broadband Internet connection, connect a phone and your Nextera line is ready to go.    Please note that for 911 emergency service capability while you travel, you must change your address.  Simply log-in to MyNextera, click on the 911 menu item and enter your new address (address changes will take effect within minutes).

 

With Nextera's Anonymous Call Rejection, you can prevent a caller from reaching you when the caller has blocked the display of his/her Caller ID Number. Only deliberate anonymous numbers are rejected. Callers whose numbers are unavailable are not rejected. Your phone does not ring and you do not receive any indication that they called.

Call Block allows you to block and unblock long distance and cellular calls. You can turn on long distance Call Block by using the phone feature *342. An announcement confirms that call blocking has been activated. To turn off Call Block (unblock calls), log on to your MyNextera Online Account, click on Features, then Making Calls and then Call Block, remove the checked boxes and click Apply.

Do Not Disturb allows you to temporarily prevent incoming calls. Limit unwanted interruptions by enabling Do Not Disturb simply by using phone feature *78 for activation and *79 for deactivation.

Reminder Call allows you to schedule an announcement to ring on your phone line. Reminders can be set for a one-time situation up to 24 hours in advance or can be regular reminders that are repeated at the same time every day, every week day or a specific day of the week. You can establish your reminder settings within the MyNextera Online Account Manager or by using the individual reminder phone feature *310 to activate and *311 to deactivate. To schedule repeat reminders, use phone feature *314 to activate and *315 to deactivate.

Selective Call Rejection allows you to create a list of up to 10 numbers from which incoming calls are automatically rejected. When the parties on the list attempt to call, they will receive a recorded announcement. You can establish the list of phone numbers to be rejected within the MyNextera Account Manager or by using the phone feature *60.

Speed Call 8 or Speed Call 30 allows you to dial a pre-defined number by dialing either one or two digits. Speed Dial 8 allows you to set up to eight speed dial numbers that can be called with the push of a button. Speed Dial 30 allows you to set up to 30 speed dial numbers that can be called with the push of two buttons. You can establish your speed dial list within the MyNextera Account Manager or by using the phone feature *74 for 1-digit speed dialing or *75 for 2-digit speed dialing.

Voicemail allows callers to leave messages when you are not available to answer your phone. Callers are routed to your voicemail after a selectable number of rings. They will hear your voicemail greeting and have an option to leave a message. Messages are retrievable from your Nextera telephone by dialing *86, or from any telephone by dialing your Nextera telephone number and pressing the * key during your voicemail greeting. You can establish the number of rings before callers will hear your voicemail greeting within the MyNextera Account Manager.

Voicemail User's Guide (pdf)

View Voicemail Details

Nextera will grow with you by giving you the flexibility to add multiple phone numbers to the same account - you'll be able to see all of your calls on one convenient bill. Nextera does not limit the number of phone numbers you can add to your account. You'll need 90Kbps of available bandwidth from your broadband internet connection for each phone that's in use at the same time.

With Nextera, you can add a fax line to your existing account. A Nextera fax line is only $9.95 per month with a one-time $9.95 activation fee. You get 100 minutes of local and long distance outgoing fax service plus unlimited incoming faxes each month. Extra local and long distance outgoing fax minutes are only 3.5 cents per minute. Out going international faxes are billed at international rates.

Follow-Me Service allows you to customize where, and in what sequence incoming calls will be forwarded to make sure you never miss a call. You can choose to set phone numbers to ring simultaneously, in sequence, or a combination of the two. For example, you may want to ring your business phone and a cell phone simultaneously for a period of time, and if neither is answered, try the home phone, and if that isn't answered then forward to voicemail. Follow-Me service is only $2.95 per month. To order, login to your MyNextera Account Manager and click the Add-Ons Link. Once your Follow-Me service is established, simply change your forwarding numbers and timing through your MyNextera Online Account Manager.

Add a Toll-Free Number to ring into any of your Nextera lines. Toll-Free Numbers provide your callers the ability to phone you for no charge from anywhere in the US or Canada, anytime. A Nextera Toll Free Number is only $4.95 per month with a one-time activation fee of $9.95. You receive 100 incoming minutes from within the contiguous 48 US States every month. Each additional minute within the contiguous US is only 4.9 cents. Toll-Free calls from Al, HI, PR, Guam, VI and Canada are priced on a per minute basis and are not included in the 100 free incoming minutes. To order Toll-Free Number service, simply login to your MyNextera Online Account Manager and click the Add-Ons Link.

Unified Call Messaging (UCM) allows you total control of all of your messages - voicemail and fax.

Voicemail - With Nextera's UCM, you receive all the functionality of a traditional voicemail system that allows you to check your voicemail remotely from any telephone. Nextera provides users the capability to listen to their voicemail through their computer by accessing your online inbox.

Fax - UCM allows you to receive faxes in your inbox, sign and return, route to a printer or to a remote fax machine, or store on your computer. You will also be informed of your faxes from your telephone and can forward to a remote fax machine.

With UCM, all of your messages are in one location to access either by telephone or online, providing you convenience and efficiency no matter where you are. Nextera's UCM service is only $5.50 per month. To order, please contact your Nextera Account Executive. Once your UCM service is established, simply access your settings through MyNextera.

Unified Call Messaging Guide (pdf)

View Unified Call Messaging Details

 

A Nextera Virtual Phone Number allows you to add up to 3 additional phone numbers that will ring into your primary Nextera phone line. Add phone numbers wherever your friends, family or customers live so that they can call you for the price of a local call. Simply select a Virtual Phone Number from the many areas we offer service.

Great for Home - For example, you live in Minneapolis and have a Nextera number with a 651 area code. Your daughter lives in California and her area code is 619. You could get a Virtual Phone Number with a 619 area code that rings to your 651 line. Now your daughter doesn't have to apply long distance charges when she calls you.

Great for Businesses too - Suppose you own a business based in Wisconsin, while your 3 biggest customers are located in Chicago, IL; Albuquerque, NM and Cleveland, OH. All you pay is the small monthly fee for three different Virtual Phone Numbers in your customers' areas. You get a local presence and your customers get to call you without dialing long distance!

Nextera's Virtual Phone Numbers are only $4.95 per month. To order, login to your MyNextera Online Account Manager and click on the Add-Ons link and pick the area code of your choice.

Conference Calling allows users to hold a conference call whenever they need it, 24 hours a day, seven days a week. It's the ideal communications solution for any size business, plus it's reliable, easy to use and cost effective. Conference moderators can manage calls from their Nextera phone or by using the MyNextera Online Account Manager. Conference calling allows up to 50 users per conference.

View Conference Calling Details