HOSTED VOICE
The phone system you need.
A price you can afford.
Nextera’s Hosted Voice is a cloud-based phone system that makes your employees more productive and your business run smoother. It delivers more functionality than a traditional phone system without the hassle of managing and maintaining a PBX.
Watch an overview of Hosted Voice
With Hosted Voice, you'll get powerful features such as auto attendant, unified messaging, find-me follow-me, and call center functions. Best of all, the low up-front and monthly cost won't break the bank.
With Hosted Voice you can take advantage of over
50 features and multiple phone models. A full featured web portal allows you to customize how your employees work. Need more? Hosted Voice includes Unified Communications features like instant messaging, video chat, presence (co-worker status) and voice-to-text transcription that integrates across all your devices -- desktop, mobile, and tablet. It's truly the last phone system you'll ever need.
Low up-front cost and predictable monthly expenses
With hosted voice, there are no surprises. You pay for only what you need.
Focus on your business - not your phone system
No premises-based equipment to install, maintain, or occupy space
An end-to-end secure and reliable solution
Your service provider delivers a high quality, reliable solution over our managed network
Superior disaster recovery solution as compared to premises-based PBXs
Integrate your mobile device, laptop, or tablet with our downloadable apps
Make and receive calls anywhere you have an internet connection
Leverage technology
Flexible infrastructure can grow as you grow
Feature upgrades are done in the network - seamlessly
Easy management and administration
Admins and users easily control Hosted Voice from any web browser
Tailor calling features to individuals or groups
A wealth of capabilities to make your business more productive
Hosted Voice includes a wealth of features and capabilities. They include:
Web portal enables users to manage calls, faxes, and voicemails; administrators have powerful features to configure business-level features
Desktop and mobile client/app enable instant messaging and “presence” capabilities (if they are available or not) with your work group or entire company
Outlook integration, click-to-dial, and voicemail-to-email integrates Hosted Voice into how you work every day
Call Manager allows users to easily personalize the service to meet their individual needs – features like find-me/follow-me and simultaneous ring (with your mobile device)
Auto Attendant is highly flexible and works in tandem with music-on-hold to play music or messages
Call logs provide a detailed record of your business’s usage; also deploy account codes to track at a greater depth
Optional features include contact center capabilities, receptionist softphone, audio conferencing and video conferencing
| User Features | BASIC | STANDARD | PREMIUM |
| Phone # & Extension | |||
| MyNextera Web Portal | |||
| Caller ID, Call Forwarding, Blocking & Transfer | |||
| Automatic Call Back, Automatic Recall | |||
| Call Hold/Park/Pickup | |||
| Multiple Call Appearances, Call Waiting | |||
| Speed Dial | |||
| Caller ID Name & Number | |||
| Do Not Disturb | |||
| Group Paging | |||
| Shared Line Appearance ?Ability to monitor another phone, receive its calls, and transfer or send to voicemail |
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| Voicemail | |||
| Voicemail to Email ?Sends an email to any address notifying you of a voicemail |
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| Call Recording | |||
| Contact Management | |||
| Click-to-Dial | |||
| Fax to Email | |||
| MaX UC Mobile App – iOS + Android | |||
| MaX UC Desktop Client | |||
| Single # Reach (Multi-Device) | |||
| IM/Chat Presence | |||
| Call Jump | |||
| CRM Integration |
Business-Level Features Included:
Admin Portal
Multi Line Hunt Groups
Account Codes (Non-Validated)
Music On Hold (Generic)
Call Pickup Groups
Short Codes
A la carte Extras:
Receptionist Soft Console
Account Codes (validated)
Music On Hold (customized)
Audio Conferencing
Auto Attendant
SMS/Text
Meeting (Video Conferencing)
Call Logs
Speech-to-Text (voicemail)
ACD (Call Center) – Agent Seat
Call Recording
Virtual Phone Numbers
ACD (Call Center) – Supervisor Seat
Communicate more effectively with MaX UC
MaX UC enables you to integrate voice, instant messaging, video, and email into a single, cross platform user experience. MaX UC will become the primary means by which your employees communicate. Key benefits include:
Softphone enables voice communications, either within the client itself or integrated with the desk phone or mobile device
Corporate directory/contact management – communicate with a click of a mouse, via IM, voice, or video. Add and subtract contacts from in or outside your company, or integrate with your Outlook contacts
“Presence” capabilities – know the status of your co-workers real time – available, away, in a meeting, or offline – so you know the best way to reach them
Works with Windows and Mac- based operating systems
Visual voicemail – listen to your voicemails in any order, also see the voice-to-text transcription
Integrate with Outlook email to see presence status and click-to-dial or chat
Integrate with CRM and business productivity tools such Salesforce, Sugar CRM, WebEx, and Google
Extend your deskphone
to your mobile device with
MaX UC Mobile
MaX UC extends the rich experience found in Hosted Voice to your mobile device. Make and receive calls or easily move them between your desk and mobile clients or handsets. Save mobile minutes, especially internationally. by using WiFi or 3G/4G mobile data channels for calling.
Instant messaging integrated with other users in your company
View your entire corporate directory or just the contacts you want
View “presence” status for your co-workers
Use Call Jump to move a call from your mobile device to your desk phone, MaX UC Desktop, or any number you choose
Optimized user experience enables users to segregate business usage and calls from personal usage
MaX UC uses cutting edge technology to ensure a high level of voice quality, even in so-so coverage. You can even move from a WiFi hotspot to a 3G/4G mobile data network without the call dropping. MaX UC has been highly optimized so that it uses very little battery life.
A phone to fit any budget
For the best in voice quality, and performance, we’ve chosen Polycom as our phone provider for Hosted Voice. Polycom is the industry leader in IP handsets and offers a broad portfolio of devices to support any need. Phones are available in either a lease or purchase option.
Desktop Softphone
Ideal for on-the-go employees, our desktop and mobile client enable you to go phone free.
Brian Gregory - Happy Customer
Move your contact
center to the cloud
Contact Centers increasingly see the benefits of moving their infrastructure into a cloud-based environment. Since contact center equipment is costly to purchase and maintain, our cloud-based model enables you to purchase services in a more efficient manner, buying only what you need.
Interactive Voice Response (IVR) and queueing functions with Premium Auto Atttendant
Call routing algorithms include longest idle, round-robin, and first available
Agent portal shows performance against KPIs
Supervisor features include whisper, barge, and listen
Administrative dashboard and reporting capabilities enable effective management and insight into call center performance
Resources
Customer Resources
Click on the links to view support material.
MyNextera
Conferencing Guide for Moderators
Conferencing Guide for Participants
Phones
Operator/Receptionist Softphone – VOP
Voice Operator Panel (VOP) Administrator Guide
Voice Operator Panel (VOP) User Guide
MaX UC
MaX UC for Desktop Quick Start Guide
MaX UC for Mobile Quick Start Guide
Meeting for Desktop Quick Start Guide
