Nextera is committed to providing high-quality Internet access services and is committed to being a responsible member of the Internet Community, including adhering to the “net neutrality” rules set forth by the Federal Communications Commission (FCC).
Transparent Network Management Practices
Nextera’s Internet network is designed to provide its customers with highly reliable Internet access and data transmission services. Nextera has redundant data backbone facilities and equipment which re-routes traffic in the event of an outage. Nextera monitors network performance and capacity utilization twenty four hours a day seven days a week. When peak utilization consistently exceeds seventy five percent of capacity, we augment capacity to prevent customers from experiencing blockages. We do not dedicate capacity to individual customers utilizing our standard Internet access products. We constantly manage our data network capacity to avoid blockages.
Nextera has a team of people who proactively monitor all network elements and services. This team uses advanced industry tools to gain visibility to impairments as well as services that may become impaired. These tools provide Nextera the ability to identify deteriorating situations allowing us to resolve problems before they become service impacting. Our fundamental network design and build strategy is aimed at avoiding blockages. While data transmission over our network is rarely subject to blocking, that is not necessarily true for the networks with which we interconnect. Consequently, customers may experience blockage due to the network serving the destination or origin of their traffic or because an intermediate carrier’s network is congested. We take trouble reports and investigate every instance where customers report blockage or other service issues. We continually seek out new partners to make data transmissions more efficient and work with our existing partners to improve service.
No Blocking or Unreasonable Discrimination
Subject to our Acceptable Use Policy and Internet Access Policy, Nextera does not block or impose rate-controls for specific protocols, web sites, applications, content nor restrict interconnection of specific network devices. Nextera’s policies addressing acceptable use and privacy, can be found on Nextera’s web site with net neutrality concerns directed to customerservice@nextera.net
Third Party Content or Devices
Nextera recognizes its Internet customers may have interaction or commercial relationships with third party content, applications, service, and devices. Nextera is not responsible for the contents, links or privacy of any third party linked website. Nextera is not responsible for examining or evaluating, nor warrant the offerings of, any third party businesses or individuals or the content of their websites. Nextera does not assume any responsibility or liability for the actions, products, and contents offered by third party content, applications, service, and device providers.
Internet Access Services
Nextera’s standard internet service includes the customers that purchase standard products and services from Nextera. With regard to fixed broadband Internet access service these services include, DSL Internet Access, Wireless and T-1 Broadband Internet Access, and any bundling or packaging of these services.
