VoIP Guarantee

We're so confident you'll be completely satisfied with our VoIP service that if for any reason you are unhappy within 30 days of your activation you may cancel your service and receive a refund. We'll refund your money hassle-free and with no questions asked.

Terms of our Money-Back Guarantee:
To use the Guarantee, you must cancel your VoIP service within 30 days of the activation of your account. You must not exceed 250 minutes of in-plan usage in the first 30 days of service. You are responsible for any overage, international or directory assistance call charges. If you exceed 250 minutes, you will not be refunded for the first full month of service. You must not have previously exercised the Nextera 30-day Money-Back Guarantee and obtained a refund from Nextera as a result of any other Nextera account.

Simply cancel your service by emailing CustomerSupport@nextera.net. You will receive a refund authorization number. All returned equipment must be in the original packaging and must be in its original undamaged condition. All components, manuals and registration card(s) must be included. The Money-Back Guarantee will not be issued if you fail to meet these requirements.

When we receive the equipment within 14 days of service cancellation, and the conditions above have been met, you will be refunded the service activation fee and the first month's monthly charges. Equipment returned without a valid return authorization number will not be eligible for the Money-Back Guarantee.



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